We hope you love your purchase from feschdirndl, but if something isn’t quite right, we’re here to help. Please read the following return and refund conditions carefully.
1. Return Eligibility
You may return eligible items within 14 days of receiving your order, provided that:
- Items are unused, unworn, and unwashed
- Items are returned in their original condition and packaging
- All tags and labels are still attached
- You provide proof of purchase (order number or invoice)
Returns that do not meet these criteria may be declined or returned to you at your expense.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Items marked as Final Sale
- Gift cards
- Customized or made-to-order items
- Items returned damaged, worn, or stained
3. How to Request a Return
To initiate a return, please email us at [email protected] with the following details:
- Your order number
- The item(s) you want to return
- The reason for the return
- Photos (if the item is faulty or incorrect)
We will respond within 1–2 business days with return instructions, including the return address and guidelines.
4. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective or wrong item).
- We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in return transit.
- Returns must be shipped back within 7 days of receiving return approval.
5. Refund Process
Once we receive and inspect your return:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
- Original shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. If you need a different size, style, or color, please return the original item for a refund and place a new order.
7. Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery with photos and a brief description. We will prioritize the replacement or refund at no extra cost to you.
8. Contact Us
If you have any questions about this Return & Refund Policy, please reach out to us at:
📧 [email protected]